Terms of service

Terms of Service

Held & Known
Website: https://heldandknown.store
Email: support@heldandknown.store

Last updated: May 18, 2026

Overview

Welcome to Held & Known.
By accessing our website or purchasing from our store, you agree to the following Terms of Service. Please read them carefully before using our site.

Our goal is to offer faith-inspired apparel that reflects identity, encouragement, and truth. We operate with integrity and transparency in all we do.

Online Store Terms

By using this website, you confirm that you are at least the age of majority in your state or province of residence, or that you have given consent for any minor dependents to use this site under your supervision.

You may not use our products or services for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction while using our site.

Products and Fulfillment

Held & Known uses a print-on-demand fulfillment model through third-party partners (such as Printify).

This means:

Products are made to order after purchase
Shipping times may vary depending on production and destination
We do not hold physical inventory
Slight variations in color, sizing, or placement may occur due to the production process

We work with trusted partners to ensure quality, but fulfillment is handled externally.

Pricing and Availability

We reserve the right to modify product pricing at any time without notice. We also reserve the right to discontinue any product at any time.

We make every effort to ensure accuracy, but we cannot guarantee that all product descriptions, images, or pricing are free from error. In the event of an error, we reserve the right to cancel or adjust orders as needed.

Shipping

Shipping times are estimates only and may vary due to production delays, carrier issues, or seasonal demand.

Held & Known is not responsible for delays once an order has been handed off to the shipping carrier.

Returns and Refunds

Because each item is made to order, all sales are final.

However, we will make exceptions in the following rare cases:

Item arrives damaged
Item is misprinted or defective
Wrong item received

If any of the above occurs, please contact us within 7 days of delivery at support@heldandknown.store with your order number and clear photos of the issue.

We are committed to making things right when there is a genuine production error.

Intellectual Property

All content on this site—including designs, logos, text, and images—is the property of Held & Known unless otherwise stated.

You may not reproduce, distribute, or use any content from this website without written permission.

User Responsibilities

By using our site, you agree not to:

Attempt to hack, disrupt, or misuse the website
Use false information when placing an order
Copy or resell our designs without permission

We reserve the right to refuse service to anyone who violates these terms.

Third-Party Services

We use third-party providers for payment processing, printing, and fulfillment. These providers have their own policies and terms. By purchasing from our store, you also agree to comply with those third-party terms as applicable.

We are not responsible for issues arising from third-party platforms but will assist in resolving order-related concerns where possible.

Limitation of Liability

Held & Known is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

All products are provided “as is” and “as available” without warranties of any kind, unless otherwise required by law.

Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of the United States and the state in which the business operates, without regard to conflict of law principles.