Shipping policy

Shipping Policy

Held & Known Store
Known by Him, held in His care.

At Held & Known, we partner with a print-on-demand provider to create and ship each item with care. Because every piece is made to order, shipping timelines and processes are slightly different from traditional retail.

1. Fulfillment & Processing Time

All products are fulfilled by our production partner, Printify. Each item is printed after your order is placed.

Processing time: Typically 2–5 business days
This includes printing, quality checks, and packaging before shipment

2. Shipping Costs

Shipping is paid by the customer at checkout
Rates are calculated based on your location and the items ordered
Shipping costs are non-refundable once an order has shipped

3. Shipping Times (After Fulfillment)

Once your order has been processed and shipped, estimated delivery times are:

United States: 3–7 business days
International: 7–21 business days (may vary by country and customs processing)

Please note that these are estimates and can vary due to carrier delays, holidays, or customs processing.

4. Order Tracking

Once your order ships, you will receive a confirmation email with tracking information.
Tracking updates may take 24–48 hours to appear in the carrier’s system.

5. Incorrect Address Disclaimer

Please ensure your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer
If an order is returned due to an address issue, reshipping fees may apply

6. Lost or Delayed Packages

While we work with reliable carriers, occasional delays or lost packages can occur.

If your order appears lost or significantly delayed, please contact us at support@heldandknown.store
We will work with Printify and the carrier to help resolve the issue